WHO IS USA LACROSSE

USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee.  As the governing body of men’s and women’s lacrosse in the United States, we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, keep participants safe, and ensure everyone feels welcome.  Supporting more than 425,000 members, we provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders.    

USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community.  We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.

Mission

As the governing body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.

Core Values

• We Influence - Written and Verbal Communication
• We Serve - Customer Focused
• We Create & Innovate - Creativity
• We Collaborate - Peer Relationships
• We are Humble & Honest - Integrity and Trust
• We Embrace Individuality - Diversity
• We Have Fun – Work Hard and Play Hard

If this aligns with who you are and what you are looking for in an organization, keep reading. 

POSITION SUMMARY

USA Lacrosse is looking for two (2) unpaid/for credit Interns to work with our Membership team to help provide insights and support for membership engagement.  The Membership Interns will work closely with our Membership and Regional Development team to support key engagement and retention initiatives, providing USA Lacrosse with valuable insights and thoughts on how we can enhance our membership offerings.  You will gain hands-on administrative and project-based experience and will contribute to improving USA Lacrosse’s member experience while growing our reach.  Our Membership Interns will work with multiple departments to collaborate and ensure our membership feedback, data integrity, and grassroots efforts allow us to make strategic, data-informed decisions to deliver best-in-class experiences to our members and constituents. 

If you are someone who has a keen eye for detail, is a stickler about exceptional customer service and experiences, and want to learn about the “behind the scenes” of what goes into a member/customer experience, this could be a great opportunity for you.  This opportunity is ideal for someone looking to work for a mission-based organization and learn from passionate and dedicated team members who deeply care about the members and constituents they serve, while fueling the growth of lacrosse throughout the country.  

A Typical Day Looks Like…

• Conducts outreach calls to current members to gather feedback on what they value in their experiences with the sport of lacrosse and from their USA Lacrosse membership.
• Captures and organizes qualitative insights gained from their conversations to inform USA Lacrosse’s engagement strategies and enhance the member experience.
• Assists with member storytelling initiatives, including collecting stories and ideas from valued members.
• Assists with testing functionality for USA Lacrosse’s new website, understanding page functionality and supporting website launch related tasks.
• Helps in refine USA Lacrosse’s value proposition to better serve youth and collegiate (NCAA and WCLA) players, including specific feedback surrounding processes for future events and league structure.
• Helps scrub, update, and manage membership records in Salesforce (our customer relationship management (CRM) system). 
• Cross-references club team data with our internal database to identify new prospects and validate leads.
• Contributes to member engagement efforts such as pre/post-event communication, internal reporting, and engagement-focused projects.
• Provides a report of findings on trends and makes recommendations to USA Lacrosse’s membership team based on the feedback and research conducted.
• Assists with other organizational efforts, including but not limited to, collaboration on cross departmental projects, writing documents and/or standard operating procedures (SOPs) for processes, and reviewing and updating process-related collaboration.

What You Will Gain as an Intern 

• The opportunity to gain hands-on real-world professional experience in your field of study/interest outside the academic setting.   
• You will see how different departments work together and understand their responsibilities within an organization.  
• You will learn how to collaborate with peers and see the internal working environment within an organization.   
• The opportunity to work with multiple departments within USA Lacrosse to understand what they do and how they work with other departments within the organization.   
• You will gain the ability to meet with members of our leadership and management team to learn their “why.” 
• The opportunity to work hands on at an event hosted by USA Lacrosse at our headquarters office.   

 What Will Be Expected of You 

• You will report to work each day you are scheduled on time, presenting yourself in a professional manner though your appearance and interactions with others.  
• You are empowered to ask questions to help learn and understand not only what you are doing, but why you are doing It.   
• You will be asked to complete a "final report" about your internship experience to Include: 
• What did you learn about USA Lacrosse.  
• What did you learn about your field of study and the responsibilities of the department you worked in.    
• Explain your roles and responsibilities and talk about any project(s) you did.    
• Reflect on skills and work habits you learn that you will take with you as you start your career.   

Is This You…

• Current student pursuing a Bachelor’s degree, preferably in communications, marketing, sports management, business administration, or related field.  Eligibility to earn college credit for internship a plus. 
• Ability to work three (3) days per week (Tuesday, Wednesday, and Thursday) for five (5) hours a day from late May/early June to mid-August 2026.  This includes the ability to work onsite at USA Lacrosse’s headquarters office in Sparks, MD.
• Previous work experience in some capacity.  Volunteer experience for a mission-based organization is a plus.   
• Interest in youth development, sports engagement, and/or non-profit strategy preferred.
• Intermediate computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint. 
• Enthusiastic go-getter with a “roll up your sleeves” and “get it done” attitude. 
• Strong organizational skills, attention to detail, follow up/through skills, and the ability to meet deadlines.   
• Strong communication skills, including interpersonal, verbal and written.  This includes exceptional phone skills.
• Ability to work both independently and as part of a collaborative team in a fast-paced, dynamic environment.  Must possess a strong “customer first” attitude.     
• Ability to exercise the appropriate level of discretion and judgment with the capability to maintain confidentiality of sensitive and proprietary information and materials.   
• Ability to present a professional persona and presence to build relationships and establish credibility.   
• Ability to be flexible with your work schedule, including the ability to work some nights and weekends based on event schedules.   
• Willingness to learn about the sport of lacrosse and appreciate the need to develop and fuel the growth of the sport with diversity, inclusion, and equity in mind.    
• Ability to align with USA Lacrosse’s Mission, Vision, and Values to support our initiatives and organizational goals.

Expected Hours of Work

This position is generally expected to work part-time (15 to 30 hours per week) during the work week (Monday through Friday) between the hours of 8:30am to 5:00pm with occasional work on nights and/or weekends based on event and business needs.  This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week. 

This position is expected to work about 15 hours per week, Tuesday through Thursday between the hours of 10:00am and 4:00pm.  There may be occasional requirements for longer hours during the week and/or weekends based on events and other business needs. This position will work from our headquarters office in Sparks, MD (remote not available).  Please note, we do not offer housing for our internship program.  All candidates must live within a commutable distance from Sparks, MD. 

Compensation & Benefits Overview

USA Lacrosse offers its Interns the following benefits:

• Flexible work schedule during business hours.
• Discounts on USA Lacrosse merchandise.    
• Free onsite gym at HQ office.
• Free parking.

EEO Statement